For example, Amazon Q in Connect can detect that a customer is contacting a rental car company to change their reservation, generate a response for the agent to quickly communicate how the company’s ...

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

Amazon is pushing deeper into healthcare AI with a new platform aimed at scheduling, documentation, coding, and other time-consuming administrative workflows. Amazon Web Services has launched Amazon ...