Recent incidents from AWS and Meta tell us what we should already know: autonomous agents ignore instructions when you least want them to. Here’s what to do about it. Autonomous agents take the first ...

You’re tired, anxious, awake at 2 a.m. You open a chatbot. You type, ‘I feel like I’m letting everyone down.’ Your attentive pal replies: ‘I’m here for you. Do you want to talk through what’s ...

The problem with artificial intelligence is simple: When travelers need it the most, it is the least helpful. That's the experience of people like Mark Beales, a retired mortgage banker from Mill ...

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...