Salesforce acquires Fin, formerly Intercom, for $3.6 billion

The deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's Agentforce platform ...
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Salesforce acquires Fin, formerly known as Intercom

Last month, Intercom became Fin. Now, it’s part of the Salesforce shopping spree for agentic AI platforms. The post Salesforce acquires Fin, formerly known as Intercom appeared first on MarTech.

Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.