When it comes to managing your employees, what matters more — the process, or the outcome? The answer is “it depends”. While there are certainly circumstances where following a specific set of ...

Imagine the following situation. You’re an avid sports fan, specifically a die-hard fan of a particular team. In the past season, your team did reasonably okay but didn’t really win anything in the ...

While the science of quality measurements is still in its infancy, Jennifer Malin, MD, staff vice president, Clinical Strategy, Anthem, said these metrics have allowed her and her team to open the ...

This advice from President Harry Truman is perfect for investors, too: "You know, it's easy for the Monday morning quarterback to say what the coach should have done, after the game is over. But when ...

"The reason investors and the investment industry rely on performance is because it's simple, objective and easy to measure. But more importantly, performance goals, performance reviews and ...

Outcome bias has fooled many very smart people into bad decisions. Build your process to minimize how it might fool you too. If the forecast says there is a 10% chance of rain and you don’t bring an ...