New Laivly research finds board-level scrutiny is forcing CX teams to declare early success on AI projects that aren't ...

Discover how the Dell AI Factory enables secure, real-time voice AI at scale, powering applications in healthcare, customer ...

About Newo.ai . Newo.ai is a San Francisco–born AI startup building human-like AI Receptionists and Agents for small and medium businesses. Its platform enables businesses to an ...

Cyber Acoustics ACCESS AI is a new continuous monitoring software platform designed to help organizations reduce risk, improve operational oversight, and support secure customer interactions without ...

Telus Digital is facing union and public criticism after reports revealed it used AI technology from Tomato.ai to alter offshore call-centre agents’ accents in real time without informing customers.

Motorola Solutions has bought HyperYou, a startup whose AI solution aims to help emergency call centers handle nonemergency calls. Terms were not disclosed. The acquisition of HyperYou brings together ...