Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

It tends to start with a violent assault. Then video documentation of the incident quickly circulates online, priming people ...

When I was in HR, I watched managers dodge conversations about accountability like they were land mines. Not because they didn’t care, but because accountability had become synonymous with one thing: ...

Also, both Warren Sharp and Pro Football Focus are high on Jayden Daniels heading into the ‘26 season ...

One of Mendoza’s best games with his legs ...

Artificial Intelligence is changing the way the world lives and works, but in the wrong hands it can cause real harm. Courtney Sisk has more on how to protect yourself and your loved ones. The ...

These AI tools for voice change will help creative professionals, filmmakers and podcasters to create lifelike voices from a sample.

Easily transfer calls to the right person or team. Connect customers faster, boost agent productivity, and speed up call resolutions with RingCentral Contact Center. Despite the wide range of ...

AI STUDIOS, operated by DeepBrain AI, launched AI Roleplay, a new conversation-training solution designed to help insurance agents and sales representatives rehearse difficult customer conversations ...

SpaceX's xAI introduced a voice agent builder on Wednesday, telling developers they can create a “personalized voice agent in under 2 minutes without a single ...