Which tables and fields to check to troubleshoot why "a process that should run on an event is not running" The content of this article is based on personal notes verified on a ServiceNow PDI ...

In ServiceNow, behaviors such as "receiving an email when an incident is assigned" or "getting a notification when a change is approved" are realized through the coordination of several tables. The ...

A vulnerability that impacts Now Assist AI Agents and Virtual Agent API applications could be exploited to create backdoor accounts with admin roles. Many software and SaaS companies are building AI ...

In cybersecurity, the line between a normal update and a serious incident keeps getting thinner. Systems that once felt reliable are now under pressure from constant change. New AI tools, connected ...

Imagine an unauthenticated attacker who has never logged into your ServiceNow instance and has no credentials, and is sitting halfway across the globe. With only a target’s email address, the attacker ...

A vulnerability in the way ServiceNow manages user access control lists can easily allow a threat actor to steal sensitive data, says a security vendor, who urges admins to review their custom and ...

Scenario: In this scenario you learn how to use custom extensibility, and a Logic App, to automatically generate ServiceNow tickets for manual provisioning of users who have received assignments and ...