In the 1960s an MIT professor named Joseph Weizenbaum created a chatbot called ELIZA. The conversations people had with it set precedents for the chatbots to come.

Sinch reports that many businesses struggle to maintain context across customer service interactions, leading to frustration and diminished loyalty. Effective infrastructure that preserves context is ...

Precursor runs within web browsers, continuously analysing complete user sessions to detect and identify automated bot ...

Bots are getting smart, especially during the AI era – Executing JavaScript, completing CAPTCHA challenges, clicking the “I’m Not a Robot” checkbox – therefore, it is even harder than ever to ...